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Returns, Replacements and Refunds

How to return a package to Posch Care?

Posch Care provides easy access to the “Return Policy” to the customers, wherein you can get your product returned by placing a “Return Request” within 15 days of  the delivery. We accept partial returns as well as the returns of the entire package on valid concerns.

 

Step 1: Contact our Customer Support team via Facebook, Instagram or Whatsapp. Providing the details below:

  • Facebook: https://www.facebook.com/poschcarebeauty
  • Instagram: https://www.instagram.com/posch_care/
  • Whatsapp: 03332723066

Step 2: Showcase the Order ID details, and your request for return/replace. Send your invoice and image of the product for clarity of the situation.

Return Policy:

Products can only be eligible for return if they are deemed to have been received in the damaged, defective, expired state or if incorrect products have been delivered.

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories .
  • Serial Number is tampered with.
  • Product is used or altered
  • If the request is initiated after 15 business days of order delivery
  • Free product provided by the brand is not returned

Our Safety Standards

We are maintaining all the safety standards, orders are checked (sealing, packaging, expiry, content threshold, viability, and everything in between) before dispatching to the client. Because our clients are our real assets.

How does the delivery process work?

  • At Posch Care, we ensure thorough inspection before sending out the delivery.
  • After undergoing strict quality assurance, the products are packed and handed over to the delivery partner.
  • The delivery is made within 3-5 working days.

Where do we deliver?

Posch Care ships to all the cities of Pakistan.

What is the estimated delivery time?

We usually dispatch most orders within 3-5 business days (excluding public holidays)

Are there any shipping charges applicable to my order?

  • We have standard shipping charges.
  • 200 are charged as Delivery charges (applicable all over Pakistan.)
  • If your order reaches Rs. 2999 or exceeds it, we enable free delivery for you.