Posch Care – Return, Exchange & Claims Policy

Effective Date: October 2025
Applies to purchases made exclusively through www.poschcare.com

At Posch Care, customer satisfaction is our top priority — while we maintain strict product hygiene and safety standards, we’re always here to help resolve legitimate concerns.

1. Exchange Policy

We accept exchanges only under the following conditions:

  • Exchange requests must be made within 7 days of delivery.
  • Exchanges are applicable only if the product is damaged, defective, or incorrect at the time of delivery.
  • Used or opened products cannot be exchanged unless proven defective after quality assessment.
  • The original receipt/invoice must be attached with the returned product.
  • The product must be in its original, sealed packaging, with all labels intact.
  • If the correct product was delivered, return shipping costs will be borne by the customer.
  • Products purchased from physical stores or marketplaces (e.g., Daraz) cannot be exchanged through the website.
  • Exchange requests are evaluated by our Quality Assurance (QA) team before approval.
  • The evaluation process may take 5–7 business days from the date of receiving the product.
  • If the desired replacement item is out of stock, customers may either wait for restock or opt for Posch Care online store credit.
  • Posch Care reserves the right to reject any exchange request that does not meet these conditions.

2. Return & Refund Policy

We currently do not offer cash refunds except in cases where:

  • The product received was incorrect, damaged, or defective, and no replacement is available.
  • The order was prepaid but never delivered due to courier error.
  • The customer prepaid and refused delivery upon receiving incorrect/damaged goods.

In such legitimate cases, the customer will receive either:

  • A refund to the original payment method, or
  • Online store credit, redeemable against future purchases.

Refunds are processed within 5–7 business days after QA inspection and approval.

3. Claims Policy

We facilitate product claims under the following conditions:

  • A claim must be made within 3 days of receiving the product.
  • Claims for website purchases will not be handled at any physical retail outlet carrying Posch Care products.
  • Similarly, products purchased from stores or marketplaces will not be entertained online.
  • The customer must return the product to Posch Care for evaluation, bearing delivery costs (unless the product was defective/damaged).
  • No claims will be accepted for items that have already been replaced or exchanged once.
  • Products damaged by the customer will not be eligible for claim or replacement.
  • Claims without a receipt, or made outside the specified timeframe, will not be entertained.
  • Products with tampered or missing batch codes or broken seals will not be accepted.
  • Sale, discounted, or promotional items are not eligible for return or exchange unless received damaged.
  • Claim review and decision timeframe: 7 working days from date of receipt.
  • If the claim is validated, online store credit or replacement will be provided.

4. Online Store Credit

Online store credit may be issued in the following situations:

  • In case of a legitimate claim approval.
  • If the desired replacement item is out of stock.
  • If the customer paid online but did not receive the parcel.
  • If the customer prepaid but refused delivery and requested refund approval.

Online store credit is valid for 90 days and can be redeemed only on www.poschcare.com.

5. Important Conditions

  • Used, opened, or altered products are not eligible for return, refund, or exchange unless QA confirms a manufacturing defect.
  • Products must be returned in original packaging with receipt and proof of purchase.
  • Delivery charges are non-refundable except for verified incorrect/damaged items.
  • Products purchased during sales, bundles, or limited-edition offers cannot be returned or exchanged unless defective.
  • We reserve the right to reject return or exchange requests if product tampering, usage, or policy violations are observed.

6. Process to Initiate Return/Exchange/Claim

  1. Contact our Customer Support Team within the relevant timeframe:
    📧 support@poschcare.com or 📱 WhatsApp +92-333-2723066
  2. Mention your order number, reason, and clear product photos (if applicable).
  3. Our team will guide you through the return authorization and courier instructions.
  4. Once we receive the product, our QA team will inspect and update you within 5–7 business days.
  5. Upon approval, we will issue a replacement, refund, or store credit as applicable.

7. Legal Disclaimer

Posch Care reserves the right to modify this Return & Exchange Policy at any time without prior notice. Updates will be reflected on www.poschcare.com with an updated effective date.
This policy does not affect your statutory consumer rights under Pakistani law.